Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@forbesangelcarellc.com. Please note that returns will need to be sent to the following address:
Returns Department
LUMI CARE™
(4751 sunny slope ave)
Sherman oaks, CA 91423
United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be ac
Return Policy
We want you to be completely satisfied with your purchase. If you're not, we're here to help.
Returns
Returns are accepted within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and in its original condition.
- In the original packaging.
- Accompanied by proof of purchase.
To start a return, contact us at info@forbesangelcarellc.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery with your order number and photos. We'll work quickly to resolve the issue.
Return Shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law.
Non-Returnable Items
We cannot accept returns for:
- Products showing signs of use or damage after delivery.
- Clearance or final sale items.
- Gift cards.
- Personalized or custom-made products.
Refunds
Once your return is received and inspected, we'll notify you whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If you haven't received your refund within 15 business days after approval, please contact us at info@forbesangelcarellc.com.
European Union Customers
If your order is shipped to the European Union, you may have the right to cancel or return your purchase within 14 days, subject to applicable consumer protection laws.
One thing to verify
Before publishing, check your supplier's return policy. If your supplier doesn't accept returns for buyer's remorse, don't promise 30-day returns unless you're prepared to handle the cost yourself.
A return policy should accurately reflect what your business will actually honor. That helps avoid disputes and protects both you and your customers.